Terms and Conditions | STORY LORIS

General Terms and Conditions of Sale

Art. 1 - General provisions

By navigating in this area, the user accesses Stori B & C S.r.l. through the URL www.storyloris.it. Navigation and the transmission of a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site as indicated therein.
These General Terms and Conditions of Sale apply to the sale of products - with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (Italian Legislative Decree 206/05 amended by Italian Legislative Decree No. 21/14 and Italian Legislative De-cree 70/03) – by the seller

Stori B & C S.r.l.
Via Adige 12
25015 – Desenzano del Garda (BS)
Fiscal code and VAT number: 03169250986

REA: CCIAA BS 511042
fully paid-up share capital 30.000,00
certified mail: [email protected]

The user is obligated, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally and unequivocally understood to be accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Stori B & C S.r.l. reserves the right to modify unilaterally and without notice.
It is possible to use the site and therefore to access and purchase products provided by it in the following languages: Italian and English.
The products are available on the website www.storyloris.it, which reproduces the catalogue of goods produced online by the Seller. These goods are accurately described therein, highlighting the relative characteristics. However, the Seller cannot guarantee a punctual and exact correspondence between the real consistency of the goods and promoted online and their representation on the User's monitor. Therefore, in the event of detected discrepancies between the image of the products visible online and the relative information sheet, the latter will be considered authentic.

Art. 2 - Subject

The presentation of the products on the website www.storyloris.it, which is not binding for the Seller, is merely an invitation to Consumers to formulate a contractual purchase proposal and not an offer to the public. Therefore, the Seller may or may not accept the order sent by the User, without the latter having any rights or claims of any kind, including compensation, due to the non-acceptance of the order.
These General Terms and Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the website www.storyloris.it and do not govern the provision of services or the sale of products by parties other than the Seller who are present on the same website through links, banners or other hypertext links.
Before sending orders and purchasing products and services from different par-ties, we suggest checking their terms of sale.

Art. 3 - Conclusion of the contract

In order to conclude the purchase contract, it is necessary to fill in the electronic form and send it according to the instructions.
The form contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the means of payment that can be used, the method of delivery of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of return, as well as the method and timing for returning the purchased products.
Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the information on the right of return and the processing of personal data.
The User's purchase order shall be deemed to have been accepted by the Seller when an email confirming the order is sent to the Purchaser at the email address he/she provided to the Seller when registering on the website www.storyloris.it. The email shall contain a link to the text of these Conditions, a summary of the order placed, including a detailed indication of the price, shipping costs and applicable taxes, as well as a description of the characteristics of the products purchased. The order, the order confirmation and the Conditions applicable to the relationship between the Parties shall be filed electronically by the Seller in its IT systems according to adequate security and confidentiality criteria pursuant to Article 12 of Legislative Decree 70/2003, as well as Articles 50-51 of the Consumer Code, and the User may request a copy by sending a communication to [email protected].
Each purchase contract is understood to be concluded when the Consumer receives confirmation of the order from the Seller by e-mail.
The user shall be obliged to pay the price from the moment the online order procedure is completed. This is done by clicking on the "ORDER" button at the end of the guided procedure.
Once the contract is concluded, the Seller shall take charge of the order for its execution.

Art. 4 - Registered users

When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully.
Confirmation will in any case exonerate Stori B & C S.r.l. from any responsibility regarding the data provided by the user. The User is obliged to promptly inform Stori B & C S.r.l. of any changes to the data communicated at any time.
If the User communicates inaccurate or incomplete data, or even in the event that there is a dispute by the interested parties concerning the payments executed, Stori B & C S.r.l. will have the right not to activate or to suspend the service until the relative shortcomings have been remedied.
On the occasion of the first request for activation of a profile by the user, Stori B & C S.r.l. will assign to the user a username and a password. The latter recognises that these identifiers constitute the validation system for user access to the Services and the only system capable of identifying the User, and that the acts performed through such access will be attributed to him/her and will be binding on him/her.
The User undertakes to keep his access data secret, to guard them with due care and diligence and not to pass them on, even temporarily, to third parties.

Art. 5 - Availability of products

Product availability refers to the actual availability at the time the User places the order. This availability must, however, be considered purely indicative because, as a result of the simultaneous presence on the site of several users, the products may be sold to other customers before the order is confirmed.
Even after the order confirmation email has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically by deleting the unavailable product and the User will be informed immediately by email.
If the User requests the cancellation of the order, thereby terminating the contract, Stori B & C S.r.l. will refund the amount paid within 15 days from the moment in which Stori B & C S.r.l. became aware of the User's decision to terminate the contract.

Art. 6 - Products offered

Stori B & C S.r.l. sells: hosiery, underwear, pyjamas, knitwear and accessories for men, women and children; children's clothing for 0/10 years.
The offer is detailed on our website at the link: www.storyloris.it

Art. 7 - Methods of payment and prices

The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
In case of error Stori B & C S.r.l. will promptly notify the buyer allowing the confirmation of the order at the correct amount, or cancellation. In any case, there will be no obligation for Stori B & C S.r.l. to provide what was sold at the lower price erroneously indicated.
For shipments in Italy and the European Union, the prices on the site include VAT, and for orders over 60 euros they include shipping costs. For shipments outside the EU, shipping costs, charges and duties are always charged to the customer; shipping costs are charged in the purchase process, while customs charges and duties will be quantified when passing through customs and the customer must pay them on delivery. Prices may change at any time. Changes do not apply to orders for which an order confirmation has already been sent. The User is invited to check with the competent bodies in his country of residence or destination of the Products in order to obtain information on any duties or taxes applicable in his country of residence or destination of the Products.
You are solely responsible for any additional costs, charges, taxes and/or levies that a given country may apply for any reason whatsoever to the Products ordered under these Conditions.
The User / Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and/or levies referred to in paragraphs 3 and 4 above, at the time of sending an order to STORI B & C S.r.l., will not constitute a cause for termination of this contract and that it will not be able to charge the aforementioned charges to STORI B & C S.r.l. in any way.
Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the required information in each step of the process. The order details can be changed before payment.
Payment can be made by:

Credit card, bank transfer or PayPal . For payment, the User may use the Paypal circuit according to the specific terms of the same. In case of purchase by bank transfer, the bank details for the payment will be displayed. The goods will be shipped only upon receipt of actual payment in the bank.

Art. 8 - Delivery

Stori B & C S.r.l. will only make deliveries to the User's home address provided at the time of purchase.
Delivery is made, for Italian territory, generally within 3 working days, or, if no delivery date is specified, within the estimated time at the time of selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation.
For European Union countries, delivery will be made in 4 working days, and in any event, within a maximum of thirty days from the date of confirmation.
In non-EU countries, delivery shall take place within 6 working days from the date of confirmation.
If delivery is not possible, the order shall be sent to the warehouse. In this case, a notice will specify the location of the order and how to arrange a new delivery.
If you are unable to be at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
As a consequence of termination, the amounts will be refunded, excluding any additional costs arising from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 30 days from the date of termination. The transport resulting from the termination of the contract may have additional costs that will be borne by the User.

Art. 9 - Passing of risk

The risks relating to the products shall pass to the User from the moment of delivery. Ownership of the products is deemed to have been acquired as soon as full payment has been received for all amounts due in relation to them, including shipping costs, or at the time of delivery, if this occurs at a later date.

Art. 10 - Warranty and commercial conformity

The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.
If the User has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid provided that the defect manifests itself within 24 months from the date of delivery of the products; the User submits a formal complaint regarding the defects within a maximum of two months from the date on which the defect was recognised by the User; the online return form is correctly completed, specifying the non-conformity found, as well as at least one photograph of the goods in question, all accompanied by the documentation proving the purchase.
In the event of non-conformity, the User who has entered into the contract as a consumer shall be entitled to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate reduction in price or termination of the contract for the goods in question and the consequent refund of the price.
The site is dedicated to retail and is intended for the exclusive use of Consumers. Persons who are not Consumers are requested not to execute purchase orders. If one or more sales are made to a person who does not qualify as a Consumer, these Conditions shall apply but, notwithstanding the provisions of these Conditions:

the purchaser shall not be entitled to the right of withdrawal referred to in Article 12;
the purchaser will not be able to benefit from the guarantee on Products indicated in article 10;
the purchaser shall not be entitled to any other protections provided herein in favour of the Con-sumer, which reflect and comply with mandatory provisions of law;
the Contract of Sale concluded between the Seller and the Buyer shall be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the international Sale of Goods - Vienna Convention of 1980.

All return costs for defective products shall be borne by the Seller. Only damaged, defective or wrong products can be replaced: no replacements for size changes are accepted.

Art. 11 - Non-attributable defaults and unauthorised payments

Stori B & C S.r.l. shall not be responsible for the non-execution or delayed execution of the contract if this is due to inefficiencies attributable to force majeure, unforeseeable circumstances, or in any case not attributable to the Seller. With the exception of the cases referred to in Article 1229 of the Italian Civil Code, no compensation shall be due to the User, who shall only be entitled to the full refund of the price and any additional charges paid.
Furthermore, Stori B & C S.r.l. - having demonstrated the adoption of all possible precautions based on ordinary diligence, experience, and the best science of the moment in terms of the security of online transactions, Stori B & C S.r.l. assumes no responsibility for any fraudulent, illicit or irregular use of credit cards, checks or other means of payment, attributable to the intentional or negligent conduct of the User with respect to the obligations of safekeeping and timely information to the issuer of the aforementioned means of payment.

Art. 12 - Withdrawal

In accordance with the legal provisions in force, the User has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the event of multiple purchases made by the User with a single order and delivered separately, the above-mentioned period shall run from the date of receipt of the last product.
For products shipped within the EU, the customer may only make one exchange request for some product purchased; only one exchange is possible for the same product by delivering it to the courier appointed by the Seller, in this case the costs € 20.00 of return and shipping will be charged to client. For products shipped outside the EU, it is only possible to return the product at the expense of the User.
Users wishing to exercise their right of withdrawal must notify the Seller by means of an explicit declaration, which must be transmitted by accessing the returns section of their account. The User will receive an e-mail confirmation of receipt of the withdrawal.
For parcels from the EU, the goods must be returned without delay and, in any case, within 14 days from the date of sending the notice of withdrawal by delivering it to the courier appointed by the Seller. The cost of transporting the returned goods, is 20.00 euros to be paid by the User, except in the case of non-conformity, and shall be deducted from the refund.
For packages from outside the EU in case of withdrawal, the customer must return at his own expense the products to STORI B & C S.r.l. within 14 (fourteen) days from the withdrawal itself, the shipping costs and any customs fees for the return of the goods will be borne exclusively by the customer, the shipment, until the certificate of receipt in the warehouse indicated by STORI B & C S.r.l., is under the complete responsibility of the customer, the shipping address is as follows:
Stori B & C S.r.l.
Via Adige 12
25015 Desenzano del Garda (BS)
T: +39 0309990531
email: [email protected]
In the event of damage to the goods during transport, STORI B & C S.r.l. will inform the Customer to enable him to file a timely complaint against the carrier of his choice and obtain a refund, the product will then be made available to the Customer, simultaneously cancelling the request for withdrawal; STORI B & C S.r.l. will not respond in any way for damage, theft, loss occurring during or in any way dependent on the shipment for the return. In case of returns from non-EU countries, a 10% discount code will be sent to be used within 30 days on a next purchase in our online shop.
The goods must be returned undamaged, in their original packaging, complete in all their parts and complete with the attached fiscal documentation. If the returned goods are damaged, or show signs of wear related to manipulation not strictly necessary to establish in an immediate and direct way, the nature, characteristics and relative operation, the Seller shall deduct from the refund an amount corresponding to the decrease in the relative value. Therefore, if the returned goods are damaged (e.g. in the presence of abrasions, nicks, scratches, or other deformations, etc.), or not complete with every element or accessory (including labels, tags, etc.. In the event of abrasions, scratches, scratches, or other deformations, etc., or not complete with every element or accessory (including labels, tags, etc.), not accompanied by instructions/notes/manuals attached, original (or, in any case, adequate) packaging and/or wrapping, or the relevant warranty certificates (if any), the User shall be liable for the decrease in the value of the goods, with the right to reimbursement for an amount equal to the residual value of the goods themselves. Without prejudice to the right to verify compliance with the above, Stori B & C S.r.l. will refund the amount of the products subject to withdrawal within a maximum of 14 days.
As provided for in Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Seller may suspend the refund until receipt of the goods or until the User has provided proof of having returned the goods.
The right of withdrawal will not apply in the event that the Seller's services and products are included in the categories of Article 59 of Legislative Decree 206/2005.
Stori B & C S.r.l. will make the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment by bank transfer, and if the U-user intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.

Art. 13- Data processing

The data of the Users are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the Information pursuant to Article 13 EU Regulation 2016/679 (Privacy Policy) and the relevant national regulations (i.e. Privacy Code, as most recently amended by Legislative Decree 101/2018).
Referring, for details, to the Information Notice and the related Information on the use of cookies, it should be noted that the personal data acquired directly and/or indirectly through the site www.storyloris.it, will be collected and processed in telematic/informatic form and, if necessary, on paper, with the following main purposes: i) to register the order; ii) to proceed with the execution of the Sales Agreement and related communications; iii) to comply with legal obligations; iv) to manage commercial relations in order to better carry out the services requested. The correct and timely communication of the User's personal data is a necessary condition for the timely execution of the Contract by the Seller, which, failing this, cannot process the order.

Art. 14 - Safeguard clause

In the event that one of the clauses of these General Conditions of Sale is null and void for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions of these General Conditions of Sale.

Art. 15 - Contacts

Any request for information may be sent by e-mail to the following address [email protected].

Art. 16 - Complaints

Official communications addressed to the Seller, as well as any complaints made by the User, shall be taken into consideration if sent to [email protected]

Art. 17 - Applicable Law and Jurisdiction

The interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law. However, the User is guaranteed the rights conferred by the irrevocable legal provisions for the protection of consumers in force in the country of residence or domicile of the User.
Any disputes concerning and/or arising from the General Conditions shall be settled exclusively by the Courts of the place of domicile or residence of the Seller. 3. In any case, for the reference rules relating to the competent court and the applicable law, the Parties refer to the provisions of art. 66 bis Consumer Code, as well as art. 18 EU Reg. 1215/2012, art. 6 EU Reg. 593/2008, as well as articles 3 and 57 L. n. 218/995.

These conditions were drawn up on 04/04/2022.